Once you login to the system, you are presented with the Process Orders screen.  This is the default home screen of the system.



1 - Header Bar


  • Consumer Home - This takes you to the Online Order Form Start Page
  • Order Tracker - This takes you to the Order Tracker login screen
  • Open Applications - This is the default HOME page for all users that process requests.
  • Reports - This takes you to the Reports


2 - Profile Menu


  • Where you can change your password, contact support and logout of the system.


3 - Tab Bar

  • My Orders - This is selected to view the tasks that you have taken ownership of to process.
  • Unassigned Orders - This is the default when Process Orders is selected.  These tasks have not been completed and have not been assigned to a processor.
  • All - Click on this to see ALL unassigned and assigned orders. 
  • Coupons - This is selected to manage all Coupon Codes. You can view existing coupon codes and create new codes on this page.
  • Filters - This is selected to apply Filters to narrow the display to specific orders. You are given the option to filter all Express Shipping Orders, New Activity - Orders where the requestor has uploaded documentation or a voicemail to the order.
  • Search - This is where you can search on requests in the system.


4 - Number of current Unassigned/Open Orders 

5 - Order List

  • The list of orders in the system.  Orders are displayed in chronological order with the oldest at the top.


6 - Grab Application & Grab And Process Buttons

  • These buttons allow you to take ownership of a request for you to process.